Shipping Policy

We offer FREE shipping from New Zealand.

We are currently only shipping to Australia and New Zealand. We will extend our countries of delivery in the near future.

Please note that there may be shipping restrictions and/or delays due to COVID-19. If there are any issues with your delivery, we will get in touch with you.

Shipping Times

 Location Time Frame Cost (NZD)
New Zealand Courier: Next business day FREE

Courier & Signature: Next business day

$10

Australia

Courier: 2-6 business days

FREE

Express: 1-5 business days

$40

*All shipping times exclude clearance/customs delays and is only an estimate. We cannot guarantee it will arrive in the specified time frame but we will do our best to ensure it does.

Mistake/Change In Address

All shipping addresses are to be written in English without accent marks on letters. If the incorrect address is provided and your order has been shipped, customers will incur a reshipping fee.

If you have made a mistake in your shipping address please email contact@snurflecashmere.com within 2 hours of placing your order. Please ensure the subject line of this email reads 'CHANGE OF ADDRESS' and provide your full name, order number and corrected shipping address.

Lost/Missing Packages

If we have made an error, we will take full responsibility of the original order that was made for you at no charge. However, Snurfle Cashmere is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order.

Duties/Customs Fees

If you live outside of New Zealand, your order may be subject to import duties and taxes, which is paid by the customer. We do not have any control over this.

Please contact your local customs office for further information.

Tracking Information

You will receive an email with a tracking number once your order is shipped. 

All of our parcels are shipped with New Zealand Post. For international orders your parcel will be handed over to your local postal company for delivery once it has reached your country. 

Damaged/Lost Items

Every item is inspected after manufacturing, once again when it arrives in our warehouse and once again before it is shipped out. Therefore, it is highly unlikely that your package was shipped out in a damaged condition. 

When receiving your delivery, please be sure to carefully inspect your package for any signs of mishandling in transit such as any indentations, holes, cuts, rips, tears or crushed corners prior to signing the delivery receipt. Receipt of damaged merchandise with no signs of mishandling on the exterior of the packaging is highly unlikely. However, if you do happen to notice any issues, please contact us immediately.

Digital photos of any damaged or defective merchandise, as well as the packaging, will be required for us to process a claim.

Please contact us at contact@snurflecashmere.com if any loss or damage occurs and we will file damage claims with the carrier if applicable or necessary.

Please note, we are not responsible for stolen packages or any address and order errors made by the customer.